Refund Policy

1. General Policy for Digital Content

Due to the digital nature of our educational content, including live webinars, recorded sessions, and downloadable materials, all sales are generally final and non-refundable once access has been granted or the webinar has commenced. This policy is in place because:

• Digital content can be instantly consumed or downloaded
• Webinar recordings are made available to all registered participants
• Course materials and certificates are immediately accessible upon payment
• Our expert speakers and content creation involve significant costs

2. Exceptions for Live Webinars

Refunds for live webinars may be considered under the following specific conditions:

• Pre-Event Cancellation: If you cancel your registration at least 7 days before the scheduled date of the live webinar, you may be eligible for a partial refund, subject to an administrative fee of 15% of the registration fee. No refunds will be issued for cancellations made less than 7 days before the event.
• Event Cancellation by Scan Academy: In the rare event that Scan Academy cancels a webinar due to unforeseen circumstances (technical issues, speaker unavailability, etc.), registered participants will receive a full refund of their registration fee. We will notify all registered participants via email as soon as possible and may offer alternative dates or credits.
• Technical Issues: If you experience significant technical issues preventing your access to a live webinar, and these issues are verified to be on our end, you may be eligible for a full refund or credit towards a future event. Please contact our support team immediately if you encounter such problems.
• Duplicate Registration: If you accidentally register for the same webinar multiple times, we will provide a full refund for the duplicate registrations upon verification.

3. No-Show Policy

Failure to attend a live webinar without prior cancellation will be considered a "no-show," and no refund will be issued. However, registered participants will still receive access to the webinar recording and any associated materials, ensuring you get value from your registration even if you cannot attend live.

4. How to Request a Refund

All refund requests must be submitted in writing and include the following information:

• Your full name and email address used for registration
• Event name and scheduled date
• Order ID or transaction reference number
• Reason for refund request
• Supporting documentation (if applicable)

Submit your refund request to: refunds@scan.academy

5. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 10-15 business days
• Refunds will be issued to the original method of payment
• You will receive a confirmation email once the refund is processed
• Bank processing times may vary depending on your financial institution

6. Credit Policy

In some cases, instead of a monetary refund, Scan Academy may offer credits that can be used towards future webinars or courses. Credits are valid for 12 months from the date of issue and are non-transferable. Credits cannot be converted to cash and will expire if not used within the validity period.

7. Special Circumstances

We understand that exceptional circumstances may arise. For situations not covered by this policy, we may consider refunds on a case-by-case basis, including:

• Medical emergencies preventing attendance
• Technical issues on our platform that cannot be resolved
• Content that significantly differs from the advertised description
• Other circumstances deemed appropriate by Scan Academy management

8. Dispute Resolution

If you are not satisfied with our refund decision, you may request a review by contacting our customer service team. All disputes will be handled fairly and in accordance with our commitment to customer satisfaction. We reserve the right to make final decisions on all refund requests.

9. Changes to Refund Policy

Scan Academy reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. The refund policy in effect at the time of your registration will apply to your transaction.

10. Contact Information

For questions regarding our Refund Policy or to submit a refund request, please contact us:

Email: refunds@scan.academy
General Inquiries: info@scan.academy
Website: www.scan.academy